FAQ
General FAQ
RETURN POLICY
Items purchased on SpiderGrills.com that are unused and in their original packaging may be returned within 30 days of purchase. Purchaser is responsible for shipping the unopened box to our office with along with a $25 restocking fee in the form of a digital invoice provided by Spider Grills. Upon receipt and inspection of the item(s) by Spider Grills, refunds will be issued for the purchase price of the item(s) and any applicable sales tax in the original form of payment. Please contact Spider Grills Customer Service using the help widget below with any questions.
RETURN POLICY EXCEPTIONS
Items that are used and operating as intended that are in their original packaging may be returned within 30 days of purchase. Purchaser is responsible for shipping the unit back to our office along with a $25 restocking fee in the form of a digital invoice provided by Spider Grills. Upon receipt and inspection of the item(s) by Spider Grills, refunds will be issued for the purchase price of the item(s) and any applicable sales tax in the original form of payment. Please contact Spider Grills Customer Service using the help widget below.
DAMAGED, DEFECTIVE OR MISSING ITEMS
We stand by our products and want you to be happy with your purchase. If an order arrives and is damaged, defective or incomplete, contact Spider Grills using the help widget below.
WARRANTY
Find our full warranty information here.
DO YOU OFFER MILITARY DISCOUNTS?
We love our military servicemembers! Contact us at the help widget below to find out about current active-duty military and veteran offers.
PRODUCT MANUALS
WHAT HAPPENED TO THE SPIDER-22?
The Spider-22 was the product that got us off the ground and headed for the moon. Unfortunately, it came time to make some hard decisions and discontinue our inaugural product. We are honoring all current warranties for their stated lifetime and will continue to support this product with replacement parts available in our webstore.
VENOM FAQ
WHAT GRILLS FIT WITH THE SPIDER VENOM?
We have found that most Weber kettles that are 22” are compatible with the Venom and all Summit charcoal kamado style grills. The Venom is NOT compatible with 26 inch kettle grills or 18 inch kettle grills. NOTE: The Venom is only compatible with Weber and Spider Grills products.
DOES THE VENOM WORK WITH SNS KETTLES?
No. The Venom only works with Weber and Spider Grills Kettles.
DOES THE SPIDER VENOM WORK WITH THE SPIDER-22?
No. They are made to work as singular units. Both are easy to remove and attach so there is no requirement to purchase a second grill.
DO I HAVE TO MODIFY MY WEBER® KETTLE GRILL?
No. The Spider VENOM requires zero permanent modifications to your grill.
IS A WEBER® KETTLE GRILL INCLUDED?
No. Weber® Grills are sold separately and are not affiliated with Spider Grills.
IS IT WEATHER PROOF?
Yes.
THE HUNTSMAN FAQ
WHEN WILL THE HUNTSMAN BE AVAILABLE?
- WAVE 1: ORDERS PLACED APRIL 2ND - MAY 18TH WILL SHIP AUGUST 2024
- WAVE 2: ORDERS PLACED MAY 19TH - JUNE 5TH WILL SHIP SEPTEMBER 2024
- WAVE 3: ORDERS PLACED JUNE 6TH - JUNE 29TH WILL SHIP OCTOBER 2024
- ORDERS PLACED AFTER JUNE 29TH WILL SHIP LATE 2024
WHAT IF I ALREADY HAVE A VENOM?
The Huntsman is designed to work with the Venom and they are not sold separately. However, we love our loyal Spider family and are offering a $100 rebate to current Venom owners who don't need a second Venom. Contact us with your original order number using the help widget below for more information on the rebate.
IS IT COMPATIBLE WITH THE SPIDER-22?
No. We built The Huntsman specifically with the Venom and charcoal in mind.
DOES THE HUNTSMAN REQUIRE SEASONING?
A twice-yearly seasoning is recommended maintenance for The Huntsman, including an initial burn-in before your first cook. The Huntsman comes with a seasoning kit to get you started.
IS IT WEATHER-PROOF?
The Huntsman is weather-resistant with regular maintenance. However, we recommend you keep it covered when not in use for best results.
IS THERE A WARRANTY?
HOW DOES THE HUNTSMAN SHIP?
Shipping for The Huntsman is free at checkout. It will ship in two boxes via FedEx ground.
WHAT ARE THE SPECS?
Cooking Surface: 22"
Dimensions: 31"L x 28"W x 40.5"H
Weight: Approximately 150 lbs