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SPIDER GRILLS™

FAQS

RETURN POLICY

Items purchased on SpiderGrills.com that are unused and in their original packaging may be returned within 30 days of purchase. Purchaser is responsible for shipping the unopened box to our office with along with a $25 restocking fee in the form of a digital invoice provided by Spider Grills. Upon receipt and inspection of the item(s) by Spider Grills, refunds will be issued for the purchase price of the item(s) and any applicable sales tax in the original form of payment. Shipping charges for delivery and returns are not refundable for orders less than $50. All shipping charges for delivery and returns for purchases over $50 are free of charge. Please contact Spider Grills Customer Service at info@spidergrills.com

Return Policy Exceptions

Items that are used and operating as intended that are in their original packaging may be returned within 30 days of purchase. Purchaser is responsible for shipping the unit back to our office along with a $25 restocking fee in the form of a digital invoice provided by Spider Grills. Upon receipt and inspection of the item(s) by Spider Grills, refunds will be issued for the purchase price of the item(s) and any applicable sales tax in the original form of payment. Shipping charges for delivery and returns are not refundable for orders less than $50. All shipping charges returns for purchases over $50 must be paid by the customer. Please contact Spider Grills Customer Service at info@spidergrills.com

Damaged, Defective or Missing Items

We stand by our products and want you to be happy with your purchase. If an order arrives and is damaged, defective or incomplete, contact Spider Grills at info@spidergrills.com.

Questions About the Spider-22?

Do I have to permanently modify my kettle grill?

no

Can I still use brickets?

yes

IS IT HEIGHT ADJUSTABLE?

yes

WHICH WEBER® GRILLS WILL IT WORK WITH?

22" Original, Master Touch, and Kettle Premium

CAN IT COOK HIGH HEAT (500º)?

yes

CAN IT DO LOW+SLOW FOR LONG COOKS?

Yes (one hopper full at 225º should last around 12 hrs)

WHY WON'T MY BRAND NEW SPIDER-22 IGNITE?

Units that are brand new, or that have been emptied of pellets, need to run through a priming sequence. Turn the unit on to any temperature setting, wait 2 minutes, then turn the unit off and wait 5 seconds. You can now set your Spider-22 to the desired temp setting and the start-up sequence will work as intended.

IS IT WEATHER-PROOF?

Yes

Questions About the Spider Venom?

Is the Venom a "Grill"?

No. The Venom is Wi-Fi/BLE controller for your Weber® Kettle.

Is a Weber® Kettle Grill included?

No. Weber® Grills are sold separately and are not affiliated with Spider Grills.

What grills fit with the Spider VENOM?

We have found that most Weber kettles that are 22” are compatible with the Venom and all Summit charcoal kamado style grills. The Venom is NOT compatible with 26 inch kettle grills or 18 inch kettle grills. *The Venom is only compatible with Weber products.

Do I have to Modify my Weber® Kettle Grill?

No. The Spider VENOM requires zero permanent modifications to your grill.

Does the Spider Venom work with the Spider-22?

No. They are made to work as singular units. Both are easy to remove and attach so there is no requirement to purchase a second grill.

When will my Spider VENOM ship?

Spider VENOM will ship to customers in Dec. 2021.

Questions About the Spider Grills App?

Does the Spider Grills App work with Spider-22?

No. At this time, the Spider Grills App only works with the Spider Venom.

How does the Spider Grills App connect to my Spider Venom?

The Spider Grills App connects to the Venom through a Wi-fi connection through your local network.

Is there a plan to make the Spider Grills App available for the Spider-22?

There are no immediate plans to make the Spider Grills App available for the Spider-22.

Is the Spider Grills App available on IOS and Android devices?

Yes. The app works with both types of devices.

What temperatures can I set on the Spider Grills App?

The Spider Grills App can set the Spider Venom between 150-550 degrees.

*All Spider Grills Products only available in the US at this time.

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