General FAQ

RETURN POLICY

Items purchased on SpiderGrills.com that are unused and in their original packaging may be returned within 30 days of purchase. Purchaser is responsible for shipping the unopened box to our office with along with a $25 restocking fee in the form of a digital invoice provided by Spider Grills. Upon receipt and inspection of the item(s) by Spider Grills, refunds will be issued for the purchase price of the item(s) and any applicable sales tax in the original form of payment. Please contact Spider Grills Customer Service using the help widget below with any questions.

RETURN POLICY EXCEPTIONS

Items that are used and operating as intended that are in their original packaging may be returned within 30 days of purchase. Purchaser is responsible for shipping the unit back to our office along with a $25 restocking fee in the form of a digital invoice provided by Spider Grills. Upon receipt and inspection of the item(s) by Spider Grills, refunds will be issued for the purchase price of the item(s) and any applicable sales tax in the original form of payment. Please contact Spider Grills Customer Service using the help widget below.

DAMAGED, DEFECTIVE OR MISSING ITEMS

We stand by our products and want you to be happy with your purchase. If an order arrives and is damaged, defective or incomplete, contact Spider Grills using the help widget below.

DO YOU OFFER MILITARY DISCOUNTS?

We love a person in uniform! Contact us at the help widget below to find out about current active-duty military and veteran offers.

VENOM FAQ

WHAT GRILLS FIT WITH THE SPIDER VENOM?

We have found that most Weber kettles that are 22” are compatible with the Venom and all Summit charcoal kamado style grills. The Venom is NOT compatible with 26 inch kettle grills or 18 inch kettle grills. NOTE: The Venom is only compatible with Weber and Spider Grills products.

DOES THE VENOM WORK WITH SNS KETTLES?

No. The Venom only works with Weber and Spider Grills Kettles.

DOES THE SPIDER VENOM WORK WITH THE SPIDER-22?

No. They are made to work as singular units. Both are easy to remove and attach so there is no requirement to purchase a second grill.

DO I HAVE TO MODIFY MY WEBER® KETTLE GRILL?

No. The Spider VENOM requires zero permanent modifications to your grill.

IS A WEBER® KETTLE GRILL INCLUDED?

No. Weber® Grills are sold separately and are not affiliated with Spider Grills.

IS IT WEATHER PROOF?

Yes.

Spider-22 FAQ

WHAT GRILLS FIT WITH THE SPIDER-22?

The Spider-22 is compatible with the Weber 22" Original Kettle, Master Touch, and Kettle Premium.

DO I HAVE TO PERMANENTLY MODIFY MY KETTLE GRILL?

No.

WHY WON'T MY BRAND NEW SPIDER-22 IGNITE?

Units that are brand new, or that have been emptied of pellets, need to run through a priming sequence. Turn the unit on to any temperature setting, wait 2 minutes, then turn the unit off and wait 5 seconds. You can now set your Spider-22 to the desired temp setting and the start-up sequence will work as intended.

IS IT WEATHER-PROOF?

Yes.

THE HUNTSMAN FAQ

WHEN WILL THE HUNTSMAN BE AVAILABLE?

  • WAVE 1: Orders placed before 05/19/24 will ship in July 2024
  • WAVE 2: Orders placed before 06/05/24 will ship in August 2024
  • WAVE 3: A limited number of Pre-Orders are NOW available for expected October shipping.

WHAT IF I ALREADY HAVE A VENOM?

The Huntsman is designed to work with the Venom and they are not sold separately. However, we love our loyal Spider family and are offering a $100 rebate to current Venom owners who don't need a second Venom. Contact us with your original order number using the help widget below for more information on the rebate.

IS IT COMPATIBLE WITH THE SPIDER-22?

No. We built The Huntsman specifically with the Venom and charcoal in mind.

DOES THE HUNTSMAN REQUIRE SEASONING?

A twice-yearly seasoning is recommended maintenance for The Huntsman, including an initial burn-in before your first cook. The Huntsman comes with a seasoning kit to get you started.

IS IT WEATHER-PROOF?

The Huntsman is weather-resistant with regular maintenance. However, we recommend you keep it covered when not in use for best results.

IS THERE A WARRANTY?

HOW DOES THE HUNTSMAN SHIP?

Shipping for The Huntsman is free at checkout. It will ship in two boxes via FedEx ground.

WHAT ARE THE SPECS?

Cooking Surface: 22"

Dimensions: 31"L x 28"W x 40.5"H

Weight: Approximately 150 lbs