Delete User Account

Delete User Account

1. Open your Spider Grills app and log in.
2. Click on Settings, located at the bottom menu.
3. Click on the Delete Account option.
4. Click OK after reviewing the warning to delete your account.

General FAQ

RETURN POLICY

Items purchased on SpiderGrills.com that are unused and in their original packaging may be returned within 30 days of purchase. Purchaser is responsible for shipping the unopened box to our office with along with a $25 restocking fee in the form of a digital invoice provided by Spider Grills. Upon receipt and inspection of the item(s) by Spider Grills, refunds will be issued for the purchase price of the item(s) and any applicable sales tax in the original form of payment. Shipping charges for delivery and returns are not refundable for orders less than $50. All shipping charges for delivery and returns for purchases over $50 are free of charge. Please contact Spider Grills Customer Service below.

RETURN POLICY EXCEPTIONS

Items that are used and operating as intended that are in their original packaging may be returned within 30 days of purchase. Purchaser is responsible for shipping the unit back to our office along with a $25 restocking fee in the form of a digital invoice provided by Spider Grills. Upon receipt and inspection of the item(s) by Spider Grills, refunds will be issued for the purchase price of the item(s) and any applicable sales tax in the original form of payment. Shipping charges for delivery and returns are not refundable for orders less than $50. All shipping charges returns for purchases over $50 must be paid by the customer. Please contact Spider Grills Customer Service below.

DAMAGED, DEFECTIVE OR MISSING ITEMS

We stand by our products and want you to be happy with your purchase. If an order arrives and is damaged, defective or incomplete, contact Spider Grills below.

VENOM FAQ

WHAT GRILLS FIT WITH THE SPIDER VENOM?

We have found that most Weber kettles that are 22” are compatible with the Venom and all Summit charcoal kamado style grills. The Venom is NOT compatible with 26 inch kettle grills or 18 inch kettle grills. *The Venom is only compatible with Weber products.

DOES THE VENOM WORK WITH SNS KETTLES?

No. The Venom only works with Weber Kettles.

DOES THE SPIDER VENOM WORK WITH THE SPIDER-22?

No. They are made to work as singular units. Both are easy to remove and attach so there is no requirement to purchase a second grill.

DO I HAVE TO MODIFY MY WEBER® KETTLE GRILL?

No. The Spider VENOM requires zero permanent modifications to your grill.

IS A WEBER® KETTLE GRILL INCLUDED?

No. Weber® Grills are sold separately and are not affiliated with Spider Grills.

IS IT WEATHER PROOF?

Yes.

Spider-22 FAQ

WHAT GRILLS FIT WITH THE SPIDER-22?

The Spider-22 is compatible with the Weber 22" Original Kettle, Master Touch, and Kettle Premium

DO I HAVE TO PERMANENTLY MODIFY MY KETTLE GRILL?

No.

WHY WON'T MY BRAND NEW SPIDER-22 IGNITE?

Units that are brand new, or that have been emptied of pellets, need to run through a priming sequence. Turn the unit on to any temperature setting, wait 2 minutes, then turn the unit off and wait 5 seconds. You can now set your Spider-22 to the desired temp setting and the start-up sequence will work as intended.

IS IT WEATHER-PROOF?

Yes.