Privacy Policy

Privacy Policy

last updated May 17, 2024

Spider Grills, LLC (“Spider Grills,” “us,” “our,” and/or “we”) takes the privacy of its users (“you” or “your”) seriously.  To that end, the following Privacy Policy (“Policy”) describes Spider Grills’ practices regarding the types of information collected when using the Spider Grills’ website(s) (the “Site”).  By using this website, you are giving your consent that all submitted information may be processed and/or used as described herein.  So, if you have a problem with this Policy, do not use the Site.

1. This Policy applies to personal and other information collected by Spider Grills from or about you when you visit the Site, place orders, open and respond to email from Spider Grills, or request information from Spider Grills.  When you visit the Site and/or place an order with Spider Grills, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.  We may also collect additional information if you contact us for customer support.  In this Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information.”  See below for more information about what Personal Information may be collected and why.

1. Device Information. When you use the Site, we may collect information about your device, such as the version of the web browser you are using, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.  We collect this information to load the Site accurately for you and to perform Site usage to optimize the Site.  This information is automatically collected when you access the Site using cookies, log files, web beacons, tags, and/or pixels.  We collect this information to share with our processor, Shopify.

1. Order Information. When you place an order on the Site, we may collect your name, billing address, shipping address, payment information (including credit/debit account numbers), email address, and phone number.  We collect this information to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.  This information is collected from you when you place an order and is shared with our processor, Shopify.

1. The Site is not intended for individuals under the age of thirteen (13).  We do not intentionally collect Personal Information from children.  If you are the parent or guardian and believe that your child has provided us with Personal Information, please contact us at the address below to request deletion.

1. Sharing Personal Information. We may share your personal information with service providers to help us provide our services and fulfill our contract(s) with you.  We use Shopify to power our online store.  You can reach more about how Shopify uses your Personal Information by reading the Shopify Privacy Policy.  Additionally, we may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information that we receive, and to otherwise protect our rights.

1. Behavioral Advertising. As mentioned above, we may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  We may use Google Analytics to help us understand how our customers use the Site.  You can read more about how Google uses your Personal Information by reading the Google Privacy Policy and may opt-out of Google Analytics here.  You may opt-out of targeted advertising from Facebook here.  For more information about how targeted advertising works, you may visit the Network Advertising Initiative’s educational page.  Additionally, you may opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal.

1. Using Personal Information. We use your Personal Information to provide our services to you, which includes offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

1. Selling Personal Information. Our Site may sell Personal Information, as defined by the California Consumer Privacy Act of 2018 (“CCPA”).  If you do not want us to sell your Personal Information, please contact us at info@spidergrills.com. 

1. Your Rights. If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the “Right to Know”), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased.  If you would like to exercise these rights, please contact us at info@spidergrills.com.  If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

1. Spider Grills App. When you use our app, we may collect and use certain data from your Facebook account, including your name, email address, and profile picture. This information is collected solely to provide you with support and to identify you within our system, ensuring a personalized and efficient user experience. We are committed to protecting your privacy and will not use this data for any other purposes without your explicit consent.

1. A cookie is a small amount of information that is downloaded to your computer or device when you visit our Site.  We use a number of different cookies, including functional, performance, advertising, and social media or content cookies.  Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection).  This means you do not have to re-enter this information each time you return to the site or browse from one page to another.  Cookies also provide information on how people use the Site, for instance whether it is their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our Services.

Cookies Necessary for the functioning of the Store

Cookies related to Preferences and Statistics

Cookies related to Marketing

Unclassified Cookies

The length of time that a cookie remains on your computer or device depends on whether it is a “persistent” or “session” cookie.  Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted.  Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.  You can control and manage cookies in various ways.  Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.  Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu.  For more information on how to modify your browser settings or how to block, manage, or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.  Additionally, please not that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners.  To exercise your rights or opt-out of certain uses of your information by these parties, please follow contact us at the address listed below.

1. Do Not Track. Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

1. When you provide us with Personal Information, you are consenting to our collecting it and using it for the purposes of processing your order. connecting hunters with outfitters and guides, which includes providing your personal information to third-parties for such purposes.  You may withdraw your consent by deleting your account. 

1. Changes to this Policy. We reserve the right to modify this Policy at any time, so please review it frequently.  Changes and clarifications will take effect immediately upon their posting on the website.  If we make material changes to this Policy, we will notify you here that is has been updated, so that you are aware of what information is collected, how it is used, and under what circumstances it is disclosed.  If Spider Grills is acquired or merged with another company, your information may be transferred to the new owners so that services may continue.

1. Questions and Contact Information. If you like to access, correct, amend, or delete any Personal Information we have about you, register a complaint, or simply want more information contact us via email at info@spidergrills.com or by mail at: Spider Grills, LLC, 585 Barber Street, Studio G, Athens, Georgia 30601.  If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority.